Privacy Policy

Effective Date: January 29, 2025


At InStride Foot & Ankle of the Carolinas (“we,” “our,” or “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, communicate with us, or participate in our SMS messaging program.


Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information You Provide: name, email address, mailing address, phone number, or other details you submit through forms, appointment requests, or direct communication.
  • Demographic Information: such as age, gender, ZIP code, or preferences if you voluntarily provide them.
  • Technical Information: such as your IP address, browser type, device information, referring website, and access times, which are automatically collected when you visit our site.
  • SMS Information: when you opt into our messaging program, we may collect your phone number and any responses you provide through text messages.


How We Use Your Information

We use the information collected to:

  • Provide and manage the services you request.
  • Send appointment reminders, updates, and important announcements.
  • Respond to your questions and provide customer support.
  • Improve our website, services, and patient experience.
  • Share information about services, offers, or surveys, but only if you have opted in.


We do not sell, rent, or lease your personal information to third parties. Data may be shared only with trusted vendors who help us deliver services (such as appointment reminders or secure hosting), and they are required to keep your information confidential.


SMS Privacy Policy

When you opt into our SMS program, you consent to receiving messages related to:

  • Transactional Messages: appointment confirmations, reminders, and follow-ups.
  • Service Alerts: office closures, schedule changes, or policy updates.
  • Promotional Offers: if you have chosen to receive them.


You may opt out at any time by replying “STOP” to a message. After doing so, you will only receive a confirmation of your opt-out. For help, you can reach us at info@us-fas.com.


Message frequency will vary depending on your appointments and preferences. We use only secure, compliant third-party providers to send messages, and your information is never shared for outside marketing.


Cookies and Tracking

Our website may use cookies (small text files stored on your device) to improve your browsing experience. Cookies help us remember your preferences and gather statistics about site usage. You may disable cookies through your browser settings, though certain site features may not function properly without them.


Security of Your Information

We maintain safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Sensitive data transmitted through our website, such as payment information, is encrypted using secure protocols (SSL). While no system is 100% secure, we take appropriate measures to keep your data protected.


Legal Disclosures

We may disclose your information if required by law or in response to valid legal requests from public authorities.


Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in technology, services, or regulations. Updates will be posted on our website with a revised effective date.


Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is used, please contact us:


InStride Foot & Ankle of the Carolinas
534 West John St

Suite 100

Matthews, NC 28105
704-845-2920
info@us-fas.com